emplois Customer Success Entry Level

Job Title: Customer Service Account Coordinator - I

Location: Basel office (EMEA HQ)

Are you a dynamic and innovative Customer Service professional looking to make a significant impact in the EMEA region? We are seeking a Customer Service Account Coordinator to join our team in Basel!

Job Objectives: Including but not limited to:

• Act as main point of contact for Regional Sales Managers and customers requesting relevant sales information and support.
• Handle incoming and outgoing communications with customers via phone and email in a swift and effective way.
• Manage the CRM tool (Salesforce) to ensure accurate recording of customer account data.
• Provide for available or alternative models a pro forma, sales and freight quotations, process customer orders, submit Order Confirmations, provide POD’s and issue (Customs) invoices for shipped goods for Regional Sales Managers and customers.
• Review stock and availability for Purchase Orders / Forecasts and communicate availability to Customers & Key Contacts.
• Release purchased equipment from EU / UK warehouses and coordinate with 3PL’s.
• Upload completed orders into True’s system (Vasion).
• Establish and maintain a good working relationship with customer accounts and Regional Sales Managers as well as local Warehouse Staff, 3PL Partners, Marketing Department, US accounting and EMEA/UK Technical Team.
• Complaint handling & Trouble shoot and provide solutions for unsuccessful deliveries, transport damages, warranty issue & credit department, together with the key contacts for this role.
• Follow up on delinquent report on unpaid invoices as well as supporting US accounting team with remittances.
• Other duties as required.

Key Contacts for the Role

True

• Senior Management team for EMEA & UK
• Sales Managers EMEA, APAC & UK
• Technical Service Managers EMEA & UK
• Customer service & Office representatives in EMEA, UK & US

External

• Warehouses across EMEA / UK
• Freight forwarder and carriers (3PL)
• End customers, dealers and wholesalers.

Core Competences

• Professional, friendly & personal communication skills (both verbally and in writing).
• Service orientated with high customer service focus.
• Well-developed organizational and planning skills.
• Great attention to details.
• Initiative driven & service minded.
• Reliable and honest.
• Stress tolerant.

Education

Minimum – High School diploma

Language skills

• English Fluent
• Spanish Fluent
• French Fluent
• Additional languages Big +

Travel requirements

• 10 % travel to connect with Clients for face-to-face meetings, participating in Trade Shows & attending Meetings as required.

Join our Customer Service team and help us elevate our brand across EMEA! Apply today to make your mark as a Customer Service Account Coordinator at True.

About us:
For nearly 80 years, True has been the industry’s most trusted name in commercial refrigeration in kitchens all around the world. The name “True” sums up everything we represent: maintaining the highest standards of design and manufacturing and a passion for ensuring proper food holding temperatures in the most rigorous foodservice environments.

True Refrigeration – your partner for responsible commercial refrigeration.

https://truerefrigeration.ch

Job Type: 100%

Benefits:

• Company events
• Company pension
• Work from home

Ability to commute/relocate:

• 4058 Basel, BS: Reliably commute or planning to relocate before starting work (Required)

Language:

• Spanish (Required)
• English (Required)

License/Certification:

• Driver's Licence Class B (Preferred)

Work Location: In person