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Offres d'emploi pour manpower : Delémont, JU

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Job Post Details

MSP Programme Manager - job post

3.8 out of 5
Bâle, BS
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Bâle, BS

Description du poste

With 40+ years of experience delivering client-focused, technology enabled, innovative workforce solutions to the market, Talent Solutions delivers expertise across the talent lifecycle. To keep pace with rapidly transforming markets, organizations must create flexibility and agility around their operations. Organizations need a better strategy for how they attract, understand, manage and evolve their workforces requiring them to leverage data and technology in different ways.? By combining the flexibility of our sourcing capabilities with our deep understanding of career management and mobility, we support workforce needs today and for tomorrow.

Talent Solutions combines our leading global offerings RPO, TAPFIN-MSP and Right Management to provide end-to-end, data-driven capabilities across the talent lifecycle. Leveraging our deep industry expertise and understanding of what talent wants, we help organizations address their complex workforce needs. From talent attraction and acquisition to upskilling, development and retention, we provide seamless delivery, leveraging best in breed technology, and extensive workforce insights across multiple countries at scale.

MSP Programme Manager (h/f) 100%

Your mission

We are currently looking to expand our expert team and are looking for an MSP Programme Manager (m/f/d) who will be responsible for the operational as well as strategic implementation and lead of the assigned customer program(s). This includes managing day-to-day operations (such as meeting customer needs, monitoring staffing, developing a sourcing strategy, problem-solving, communication). Additionally, the role involves maximizing customer satisfaction, maintaining and building new relationships, managing expectations, and resolving problems and conflicts. Financial responsibilities include meeting or exceeding growth targets and overall profitability of respective accounts. The MSP Programme Manager is also responsible for setting and tracking performance expectations for employees.


  • Act as the primary point of contact for clients, vendors (panel suppliers), and hiring managers, ensuring the efficient delivery of Manpower Switzerland’s MSP services.
  • Ensure the fulfillment of temporary requisitions through the Fieldglass system, managing relationships with staffing suppliers and hiring managers.
  • Active relationship management (HR, Hiring Manager, etc.) including ensuring high customer satisfaction and financial success.
  • Implement and enhance processes to optimize efficiencies and add value to our community of hiring managers for an exceptional customer experience.
  • Develop and maintain Standard Operating Procedures for day-to-day procedures to ensure operational efficiency.
  • Operational responsibility for MSP programs and implementation of set account strategies in close coordination the corresponding interfaces.
  • Maintain quality client service and day-to-day operations, meeting contractual deliverables, and fostering effective communication with internal and external stakeholders.
  • Implement and enhance processes to optimize efficiencies and add value to our community of
  • Building and leading a teams, as well as contract-compliant processing of the recruitment process according to agreed service levels and appropriate performance indicators.
    • Development of sourcing strategies and identification of recruiting channels .
    • Preparation of documents for selection instruments, process design, and ensuring smooth deployment and/or use of relevant technologies (applicant tracking system, multiposting, CRM, etc.).
    • Program controlling and performance management.
    • Quality management and continuous improvement measures.
  • Complaint and escalation management (Single Point of Contact).
  • Early (responsible) participation in program implementation together with the implementation team.
  • Value-oriented further development and innovation in programs.
  • Supporting account managers in developing growth strategies for defined customers, accompanying them to business review meetings.
  • Presentation creation and negotiation of customer contracts in consultation with the Division Manager Operations and/or Managing Director.
  • Accompanying Business Development Managers, Strategic Client Engagement Managers, and Division Managers to customers and prospects.
  • Active participation in the design and implementation of RFPs, presentations, and proposals.


  • Leads technically and disciplinarily according to the Leadership Success Model
  • Manages an operational team in daily business
  • Economic understanding
  • Excellent communication skills
  • Willingness to travel related to the program – Basel & Geneva
Must have
  • Fluent in German (spoken and written) and very good English skills
  • Recognizing, expanding, and solving customer needs
  • Motivational leadership style and expandable leadership skills
  • Excellent communication skills
  • Presentation and moderation skills
  • Economic and networked thinking and acting
  • Very good self-organization skills and good time management
  • Independent and goal- and result-oriented way of working
  • Analytical skills
  • High self-motivation and willingness to learn
  • Experience with applicant tracking systems (e.g., SAP SuccessFactors, Brassring, Workday)
  • Experience in direct search and social sourcing
  • Experience with candidate relationship management tools desirable
  • Very good MS Excel skills

Academic experience

  • Completed university degree

Professional experience

  • Professional experience in the technical and disciplinary management of teams.
  • Several years of experience in implementing and leading MSP programs.

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