Emplois head of customer experience (Zürich, ZH)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

YOUR ROLE

Capgemini is looking for an exceptional digital leader to head up growth for our Digital Customer Experience (DCX) business in our European Cluster (EuC) region and increase our sales by double digit year-on-year consistently. In this pivotal leadership role you will lead DCX Centre of Excellence (CoE), where you will be responsible for setting and driving our DCX growth strategy to achieve this objective and elevating our market position and relevance in digital in region. (The European Cluster comprises: Switzerland, Belgium, Luxembourg, Ireland, Portugal, Austria, Czech Republic, Romania, Poland, Slovakia and Hungary).

• Working as a peer at CxO level and building trust in a senior pre-sales / Delivery / advisory capacity;
• Building client and market specific plans, leveraging our partners and team of experts to execute successful outcome and positive impact for our clients;
• Leading role in one or more of our critical accounts as delivery executive and/or expertise;
• Working with all parts of our business to bring the best end-to-end digital solutions to our clients;
• Driving consistent pipeline generation, partner enablement and sales excellence practices across the countries in the region;
• Developing the existing teams and building upon them to create a highly effective pre-sales engine;
• Contributing to first-class end-to-end client outcomes, playing an active role in defining our practices, standards and ways of working, and applying them to your role.

YOUR PROFILE

• Strong end-to-end experience as Consulting Leader or Sales Leader (+ 10 years), from ideation to delivery across different market sectors, with an established network at a European level (and as a priority Switzerland) with our key digital partners: Salesforce, Pega, Adobe, and ServiceNow;
• Deep industry expertise in one of our key industries of Life Sciences or Consumer Products;
• Ability to build trust-based relationships with client senior stakeholders (Director, VP, and up to CXO levels), and foster positive client relationships;
• Well established people leadership skills, with a solid experience in managing diverse teams across international boundaries;
• Fluency in English and German.

WHAT YOU'LL LOVE ABOUT WORKING HERE?

• Craft your own career path through continuous learning and personal growth;
• Experience the benefits of hybrid working, offering flexibility and ensuring work-life balance;
• Harness the strength of diverse teams, fostering innovation and inclusive collaboration;
• We offer additional benefits such as 5 weeks of vacation, Employee referral bonus, Company shares program and Annual contribution to a fitness subscription.

Capgemini Switzerland is an equal opportunity employer. We promote equality and dignity in all aspects of recruitment and employment, and all offers of employment and promotions are made on the basis of performance, competence and ability.

ABOUT US

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Get the future you want | www.capgemini.com
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