Emplois customer success manager (Zürich, ZH)

Do you thrive on creating exceptional customer experiences and driving meaningful engagement? As part of our newly formed Customer Growth Team, you will play a pivotal role in transforming how we connect with our customers. Your ideas and actions will directly shape customer journeys, foster loyalty, leading to stong bonds with our customers. As a key member of the team, you will work with our dynamic, international teams and stay at the forefront of exciting initiatives with tangible impact.

1. Manage Customer Communication:

• Plan, coordinate and execute communication programs across multiple channels, tailored to different customer in close collaboration with marketing and sales teams.

2. Turn Insights into Action:

• Partner with customer insights function to develop data-driven cross-sell and upsell campaigns.
• Work with inside sales teams to implement campaigns and measure their success.

3. Own Customer Journeys:

• Oversee and optimize end-to-end customer journeys, implement improvements and automations to ensure a seamless experience.
• Contribute to cross-departmental projects to enhance key touchpoints such as customer portals and e-shop platforms.

4. Support New Offerings:

• Contribute to the design, launch, and refinement of added-value offerings for customers.
• Actively provide insights to align offerings with customer needs and expectations.

• 5+ years of experience, at least 3 years in customer lifecycle management roles in B2B and indsutrial sectors.
• Familiarity in both hardware and software environments and a good knowledge of subscription models is a strong plus.
• Exceptional communication skills and demonstrated ability to lead cross-functional initiatives and deliver impactful results.
• Proven ability to interpret data and translate insights into actionable strategies.
• Strategic mindset with the ability to adapt and thrive in a fast-paced setting.
• Fluent in English is a must.

• Competitive remuneration package
• Team building events and company activities
• Opportunities for professional development
• Free car parking

For this position we only consider direct applications via our platform.

We are on a mission to protect the built world with software, sensors and data. We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations. Our culture is creative, innovative and inclusive. We are a fast-paced, product driven, growth company headquartered in Switzerland with our Singapore and Malaga technology hub and a global mindset looking to lead a digital revolution in inspection. Want to join the #EagleTeam?