Emplois customer service (Hasle, BE)

Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly peoples company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!

Position Overview:

We are seeking Registered Nurses located in Switzerland with an active RN license (from Switzerland) to work for our premium International client in the medical field. This is a fully remote/work-from-home position providing courteous and efficient service to customers in assigned accounts. You will be trained for the key job responsibilities.

Key Responsibilities:

• Resolves customer inquiries, complaints, and requests, including technical or clinical information while working within a defined scope of practice.
• Serves as a telecare clinical contact for patients, clinical staff, and internal team members (i.e. within the employers organization or the clients organization).
• Addresses escalations from Level 1 technical services team members, acting as a backup for Technical Services Supervisors.
• Adheres to all environmental, health, and safety SOPs, equipment policies and procedures, including any department or organization specific requirements.
• Serves as a liaison between customers, the employers staff members, and clients staff members.
• Identifies and assists in implementing any changes necessary to manage the accuracy of information within online platform(s), troubleshooting trees, and any other reference or guide materials.
• Seeks enhancements to improve customer experience, equipment reliability and treatment quality.
• Completes scheduled and unscheduled outbound calls to telecare patients and clinical collaborators.
• Receives unscheduled inbound calls from telecare patients and clinical collaborators.
• Ability to analyze and use data analysis tools.
• Understands trends for treatments sourced from treatment platform and can decipher clinical root causes, user root causes, or product root causes for treatment deviations.
• Shares relevant call information with appropriate stakeholders and documents call outcomes appropriately.

Training Program:

• Eight weeks of paid training.
• Training covers technical support and treatment analysis.
• Training is fully remote/work-from-home.

Why Join Us?

• Work from the comfort of your home.
• Hourly rate during the training is 48 Euros.
• Hourly rate after completion of the training is 48 Euros.
• Opportunity to be part of a revolutionary and multicultural company.
• Continuous professional development and support.

Application Process:

If you are a dedicated and compassionate Registered Nurse with a valid license from Switzerland, we encourage you to apply quickly. The training program begins soon, and we are eager to welcome you to our team.

Requirements:

• You are currently living in Switzerland.
• Active RN License (BSc or other diploma from a nursing program).
• 2-4 years contact center or customer service experience (preferred, not required).
• Experience with dialysis therapy (preferred, not required).
• Excellent verbal and written communication skills in both German and English.

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Internet and Hardware Requirements:

• Internet: Broadband connection with Ethernet-based LAN, 50 Mb/s speed from local ISP.
• Processor: Intel Core i5 or higher/AMD 5 or higher.
• RAM: 16GB RAM.
• Storage: 120GB SSD.
• Headset: Wired USB.
• Operating System: Windows 10 or higher.

Benefits:

• Home-based working with a competitive salary.
• Project-based opportunities.
• Long-term cooperation agreement.
• Career development.
• Gamification program (make more money, get holiday paid hours).

Art der Stelle: Teilzeit, Freelance

Gehalt: CHF45.00 pro Stunde

Erwartete Arbeitsstunden: 10 pro Woche

Arbeitszeiten:

• Keine Wochenenden
• Montag bis Freitag
• Morgenschicht
• Tagschicht

Leistungen:

• Empfehlungsprogramm
• Homeoffice-Möglichkeit

Application Question(s):

• Are you currently located in Switzerland?

Experience:

• Registered Nurse: 1 year (Required)

Language:

• Swiss German (Required)

Voraussichtliches Einstiegsdatum: 03.03.2025