Think Global - Expect Amazing! TalentWorldGroup is a Revolutionary Multilingual Contact Center. We are a truly peoples company and we are on a mission to reinvent professional Home-Based Working and build the Workplace of the Future!
Position Overview:
We are seeking Registered Nurses located in Switzerland with an active RN license (from Switzerland) to work for our premium International client in the medical field. This is a fully remote/work-from-home position providing courteous and efficient service to customers in assigned accounts. You will be trained for the key job responsibilities.
Key Responsibilities:
- Resolves customer inquiries, complaints, and requests, including technical or clinical information while working within a defined scope of practice.
- Serves as a telecare clinical contact for patients, clinical staff, and internal team members (i.e. within the employers organization or the clients organization).
- Addresses escalations from Level 1 technical services team members, acting as a backup for Technical Services Supervisors.
- Adheres to all environmental, health, and safety SOPs, equipment policies and procedures, including any department or organization specific requirements.
- Serves as a liaison between customers, the employers staff members, and clients staff members.
- Identifies and assists in implementing any changes necessary to manage the accuracy of information within online platform(s), troubleshooting trees, and any other reference or guide materials.
- Seeks enhancements to improve customer experience, equipment reliability and treatment quality.
- Completes scheduled and unscheduled outbound calls to telecare patients and clinical collaborators.
- Receives unscheduled inbound calls from telecare patients and clinical collaborators.
- Ability to analyze and use data analysis tools.
- Understands trends for treatments sourced from treatment platform and can decipher clinical root causes, user root causes, or product root causes for treatment deviations.
- Shares relevant call information with appropriate stakeholders and documents call outcomes appropriately.
Training Program:
- Eight weeks of paid training.
- Training covers technical support and treatment analysis.
- Training is fully remote/work-from-home.
Why Join Us?
- Work from the comfort of your home.
- Hourly rate during the training is 48 Euros.
- Hourly rate after completion of the training is 48 Euros.
- Opportunity to be part of a revolutionary and multicultural company.
- Continuous professional development and support.
Application Process:
If you are a dedicated and compassionate Registered Nurse with a valid license from Switzerland, we encourage you to apply quickly. The training program begins soon, and we are eager to welcome you to our team.
Requirements:
- You are currently living in Switzerland.
- Active RN License (BSc or other diploma from a nursing program).
- 2-4 years contact center or customer service experience (preferred, not required).
- Experience with dialysis therapy (preferred, not required).
- Excellent verbal and written communication skills in both German and English.
Internet and Hardware Requirements:
- Internet: Broadband connection with Ethernet-based LAN, 50 Mb/s speed from local ISP.
- Processor: Intel Core i5 or higher/AMD 5 or higher.
- RAM: 16GB RAM.
- Storage: 120GB SSD.
- Headset: Wired USB.
- Operating System: Windows 10 or higher.
Benefits:
- Home-based working with a competitive salary.
- Project-based opportunities.
- Long-term cooperation agreement.
- Career development.
- Gamification program (make more money, get holiday paid hours).
Art der Stelle: Teilzeit, Freelance
Gehalt: CHF45.00 pro Stunde
Erwartete Arbeitsstunden: 10 pro Woche
Arbeitszeiten:
- Keine Wochenenden
- Montag bis Freitag
- Morgenschicht
- Tagschicht
Leistungen:
- Empfehlungsprogramm
- Homeoffice-Möglichkeit
Application Question(s):
- Are you currently located in Switzerland?
Experience:
- Registered Nurse: 1 year (Required)
Language:
Voraussichtliches Einstiegsdatum: 03.03.2025
