Customer Service Specialist - Riri Zippers

Your Responsibilities:

• Responsible for order management from sales order entry to delivery and invoice dispatch
• Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests
• Manage customer claims such as picking errors, damaged goods or pricing discrepancies
• Daily contact with the production department concerning the production and delivery timeline information
• Daily contact with the R&D department concerning the Product Customization
• Daily contact with the Quality department concerning damaged goods claims
• Coordination of deliveries in collaboration with the logistics department

Your Profile:

• Commercial education
• 5 years’ experience in customer service within an international company is highly recommended
• Experience in the Fashion/Luxury Customer service dpt. is a plus
• Excellent communication and organizational skills
• Strong customer orientated personality
• Fluent in both French and English is mandatory
• German knowledge is considered a plus
• Knowledge of AS400 and SAP is preferred

About Oerlikon

Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our customers to reach their targets for optimizing the performance, function and sustainability of their products and manufacturing processes.
Our solutions reduce emissions in transportation, maximize longevity and performance of tools, increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are proven hallmarks of our global leadership.

We at Oerlikon embrace diversity. This is reflected in more than 13,800 employees, representing over 93 nationalities and our presence in more than 38 countries and 207 locations worldwide.

Learn more about Oerlikon:
Be curious - join Oerlikon
https://www.oerlikon.com/en/brands/

About Oerlikon Luxury

Oerlikon Luxury, the business unit part of Oerlikon’s Surface Solutions division, is a global leader for the production of metallic parts for the fashion luxury industry. The business unit is an expression of Riri technologies and expertise through the specificities of two brands: Oerlikon Riri, which includes zippers and buttons branded Riri and Cobrax respectively, and Oerlikon Fineparts, which presents a combined offer with regard to metal components and fashion jewels, bringing together the companies from Tuscany recently acquired by Riri (Amom, DMC and CMH) and the French company Coeurdor.

Oerlikon Luxury, headquartered in Mendrisio (CH) counts approximately 1500 employees in 12 sites located in Italy, Switzerland, France and Portugal as well as sales offices in New York, Paris and Shanghai.