Dimension Data
3,9 étoile(s) sur 5.
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Avis des employés pour Technical Support Specialist chez Dimension Data

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Intitulé du poste
Technical Support Specialist39 avis
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3,6Équilibre vie privée/professionnelle

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39 avis correspondant à votre rechercheVoir les 887 avis

Collaborative and warm environment

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L'avis le plus utile, sélectionné par Indeed
I would look forward to going to work daily. There were six Help Desk Agents on our team, and we all worked together. The amazing thing about working for DD is that each agent complemented one another. I would come in the office first because I took the early shift, and review our mailbox, and also check for other outstanding tickets. Because I came in early I was able to brief the other agents on major outages, and infrastructure changes. Various issues would be reported daily such as, printer issues, Outlook issues, and even password reset request. Although sometimes things were challenging I was able to preserve until a resolution was met.
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priductive and fun workplace

fast paced.great learning environmentgreat work ethic and work culture getting placed in difficult situations to see if working under pressure was great as it prepared me to be a better person and to learn fast and be confident in myself
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Very good company with very good work life

Learned lot of new technologies. Helped in building connections very good management friendly environment mornings will be busy at job after that enjoyable
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Friendly environment and flexible hours.

Responsible for providing telephone support to the end-user on hardware, software and network/VPN related problems and provide support remotely through bomgar when required. Responsible for monitoring low complexity network infrastructures, receiving, assigning and coordinating the successful resolution of requests (Incidents, Service Request, Events, and Problems) logged by clients on the relevant monitoring system.
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Friendly environment and flexible hours

Responsible for providing telephone support to the end-user on hardware, software and network/VPN related problems and provide support remotely through bomgar when required. Responsible for monitoring low complexity network infrastructures, receiving, assigning and coordinating the successful resolution of requests (Incidents, Service Request, Events, and Problems) logged by clients on the relevant monitoring system.

Points positifs

Friendly environment and flexible hours

Points négatifs

na
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Help Desk Management is poor

a good chance to learn a lot from here but management is always hiring the guy who not really know how to do and given higher salary than the experienced staff , lack of men power but they not willing to assign more staff in the project , average 2 staff to handle one project which is up to 7 country
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Great Company

Enjoyed working for the company along with work from home options. Family environment, activities and company functions. Good working atmosphere. Location not the most convenient.
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very fun and joyous environment

its a busy environment but there a culture they have built making it fun and a stress free environment as they know that this environment and work can be stressful so they always trying to make work enjoyable

Points positifs

dress code

Points négatifs

hours
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Excellent Work Place and Enviroment

DD lives the IT Values,People are Good to work with and there is a brilliant Culture, Its fun in the Sun and always good to work for a company like this
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Awesome work Place

1st line IT and Technical support Answer all incoming calls from customers Logging and tracking of incidents and requests Logging and communicating all incidents to customers and IT Ability to provide first time resolution by using available tools Identification and escalation of re-occurring problems and incidents Follow up on priority calls • Ensure that all incidents and service requests are registered on the call logging system. • Escalate customer issue as appropriate. • Support Technical Support and Service Desk in executing their duties
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n/a

My active employment time has been a most fulfilling, and i am very happy for being given a chance to grow my career at Dimension Data. It is a good company that i can personally recommend to work for.
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Upbeat and friendly

Co-workers and managers work together in a fast paced environment to ensure high quality customer care. Everyone there helps each other out and its a fun group to work with.
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D Data

The management was not what i am used to. Contract job, training was so long and when we are on the floor they keep changing my hours and shifts, they keep changing what we need to say to customers.
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Little to none career advancement

Career advancement is not available here. Many people here still working as contractors but they will never become full time. Relaxed culture, but workload is high, management is careless and do not reward the good hardworking workers. Only time you'll get any feedback from one of management here is negative feedback, always. Management knows the culture is toxic, they just don't care.

Points positifs

Lucky if you're a full-time/non contractor

Points négatifs

Soul crushing paycheck
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Great place to work at but no career path

Great place to work at but no career path, good benefits. eVariable Bonus, Overtime, Benefits (Training, Exam Certifications, Gym, Dental, Voucher for performer), Medical Insurance Card, Medical Claimable for you and your direct family (wife and kids). Career path, not really a good place for a motivated person unless you are the type of person who come to work, go back and get salary. Quite a lot of people stuck in the same positions for years.

Points positifs

Exam and Training certifications

Points négatifs

Cut employees anytime and unexpectedly, no career path, same position for years
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Good Company

Unfortunately the salary is disproportionately paid based on race, meaning black people are not paid equal salary with white people even if the role is the same and the experience is similar.

Points positifs

Working Environment and Culture

Points négatifs

Salary
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Great Company to work for

Working for Dimension Data is great, the company and the culture especially in the UAE region is great. Sometimes another offer comes your way that you just cannot refuse and with the cost of living in Middle East being proportionately at a highest level, you do unfortunately start looking at the salary offer when looking for a place to work.

Points positifs

Friendly Working ENvironment, diverse culture

Points négatifs

Compensation
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Good company

Nice environment and culture. Management are good. Salaries are ok but not upto mark. Company have very good reputation in APAC especially in networking and cloud. DIMENSION DATA have lots of high end clients in banking and non banking sector. It is leading in networking and cloud services. Many Government clients trusted as their networking partner to monitor their high security device and many more clients are approaching to dimension Data.

Points positifs

Good management and work culture

Points négatifs

Salary are not up to mark
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Workplace

My workplace is very good and accommodating, especially the management and the team. It only becomes difficult when users or client are not co operating and not agreeing to company policies. The most enjoyable part of the work is when I am busy troubleshooting on user s pc and struggling I will normally ask my colleagues to assist before I escalate to my team leader we will try harder to resolve the issue so that at the end of the call we will congratulate who ever who would have came up with the solution. I have learned that in the IT field we share info, support each other and work together as a team. A typical day at work will be when I get to work and find that everything is down from servers, telephones, and the network and users are not very understanding.
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Who I am

I am a very hard worker, and will do my job to the best of my ability. I will strive to be the best colleague and worker needed to do specific job, I will also be a role model to my colleague because I would like them to look up to me as a hard worker and try to strive for perfection as I do.
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Fun environment but lacks growth

Get to work, manage the queue and ensure that all calls are distributed to the correct teams. I manage the Standard Bank account, where clients have logged calls incorrectly i liaise with the client and advise on how and where to log the call correctly.

Points négatifs

Micro management
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Note globale

D'après 887 avis

Notes par catégorie

3,6 étoile(s) sur 5 pour Équilibre vie professionnelle/personnelle
3,5 étoile(s) sur 5 pour Salaire/Avantages sociaux
3,3 étoile(s) sur 5 pour Sécurité de l'emploi/Évolution de carrière
3,3 étoile(s) sur 5 pour Direction
3,6 étoile(s) sur 5 pour Culture d'entreprise

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