Travail agréable mais beaucoup de contraintes les clients appel pour des code porte après leur expliquer si sa leur convient pas il mètre de très movaise notre sur le cite et sa me met mal à l'aise dans mon travail vraiment déçu de pas être reconnu à sa juste valeur

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a lot of silo for cross-functional project

Senior Product Manager (employé actuel) - Amsterdam, SK - 16 janvier 2023

slow-pacedunclear strategiesnot much innovation recent yearstop-down decisions and less autonomy for product/scrum teamgood pay and benefitdata driven and massive ab test

Points positifs

good pay and benefit

Points négatifs

slow-paced

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It was a goodplace to work

Customer Service Specialist (ancien employé) - Orlando, FL - 11 janvier 2023

Booking.com was a great place to work. The enviroment was very friendly and the work culture excellent. Management hear employees and the ideas and feedback were heard and implemented in most of the cases. Unfortunately the company closed the call centers in the United States.

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Was a great place until new CEO arrived

Guest Specialist (ancien employé) - Grand Rapids, MI - 11 janvier 2023

This company was great to work for until the CEO and company decided to outsource their customer service. The company was once inclusive, and they cared about their bottom line. But now it seems its just dollar signs, and they will cut you if they can find a cheaper option elsewhere.

Points positifs

Inclusive

Points négatifs

Job security, you are expendable

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4 stars

Bilingual Partner Specialist (ancien employé) - Orlando, FL - 19 décembre 2022

What is the best part of working at the company?The culture, their learning tools provided and quality and the opportunities for growth. What is the most stressful part about working at the company?No stress in this job. We were always provided with help on how to deal on stressfull situations at all times.What is the work environment and culture like at the company?Work enviroment was very friendly, diverse. I got to work with different nationalities and cultures and this made the job very joyful and interesting.What is a typical day like for you at the company?Typical day would involve taking calls to serviceo our clients and occassional meetings.

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Productive and fun work place

Customer Service Representative (ancien employé) - Orlando, FL - 19 décembre 2022

Booking is a great work place. You need to be able to adapt to change. The people that work at Booking are friendly, helpful and resilient. Booking offers great benefits package.

Points positifs

Co-workers, Management and Culture. Besides all the benefits.

Points négatifs

If you’re not able to adapt to change you my find it challenging.

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Poor management

Senior Partner Specialist (employé actuel) - Barcelona, Barcelona provincia - 14 décembre 2022

It was great before they were sold to an external company. Great environment (amazing colleagues, diversity, team work). No opportunity for growth now, bad management (this means difficulties in having PTO, constant errors in schedules and payrolls)

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Customers complaining non stop

Customer Service Advisor (ancien employé) - London, Greater London - 6 décembre 2022

The only reason people call booking.com is to complain. If you have mental issues, don’t bother applying Especially is you work nights, the call are non stop

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Great work/life balance

Customer Sales Advisor (employé actuel) - Manchester - 6 décembre 2022

Great work/life balance.Decent pay and good annual leaves.Free lunchThe pay as a sale advisor is not enough even with bonuses. Management can be better.

Points positifs

Free lunch / flexibility

Points négatifs

Boring sometimes

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Good place to work

Reporting Analyst (ancien employé) - Netherland, FL - 24 novembre 2022

Great company with a lot of benefits. They do care their employees both mentally and physically. Booking.com is one of the best companies in my career life

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Pleasant working environment

Customer Service Representative (ancien employé) - Michigan - 17 novembre 2022

The employees of the company are treated equally. Pleasant working environment, trust employees, no pressure. Improve employee growth. Pursue employees development.

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It was a good job until management decided to lower the quality

Customer Service Guest Specialist (ancien employé) - TOURCOING - 16 novembre 2022

My 4 year experience can be divided into two period. I joined Booking.com sharing their values and mission and providing a quality service. The working environment was stimulating and it was possible to grow in the company. All people that was working for years for the company left in the last 3 years, as the quality of the job decreased in favor of number of calls taken (many "cases" were completely mishandled by 3-4 agents at least, and to low quality/approximative job requested make them increased). Booking.com also sold all their call centers to external companies and except for Amsterdam doesn't manage directly the customer service department anymore.

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Job was great now is unbearable

Customer Service Representative (employé actuel) - Wyoming, MI - 15 novembre 2022

This company was amazing when i first started, but since they transferred thousands of agents to a new contract company, it was been horrible. The treatment of their workers are horid and terrible

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Good environment

Team Leader (employé actuel) - Orlando, FL - 8 novembre 2022

I have worked for Booking.com for almost 4 years and although we only have a month left with the company I absolutely loved working for them! They care about their people

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Good company with international employees

Ops Manager (employé actuel) - Amsterdam - 8 novembre 2022

This is a company which brings people from outside of Netherlands to the country with everything done. That is such a fantastic thing about Booking. Interview feedbacks are very good, care for employees (in the Netherlands) is good also due to workers council.

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Good pay and benefits

Customer Service Representative (ancien employé) - Orlando, FL - 4 novembre 2022

Great company overall they care about their employeesAwesome coworkers and managers, very diverse tooEveryone helps out and answers questionsTons of group activities and team meetingsCool merch that you get pretty often Fun team outings and volunteer work But the work is super fast paced and stressful

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Very stressful job

Customer/Sales Advisor (ancien employé) - Manchester - 27 octobre 2022

Booking is a great place for learning and development. The job as a customer service is very stressful due to the company policies. A lot of inside changes happen and the agents are not always updated about them, however they aspect you to know. The salary is not great for all that stress.

Points positifs

Great personal development, free coffee, tea and fruits

Points négatifs

Shift patterns disorganised, very stressful job, bad internal communication, favouritism.

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2 stars

Executive Customer Serviceadz (ancien employé) - Kentwood, MI - 22 octobre 2022

What is the best part of working at the company?The giveaways every season. What is the most stressful part about working at the company?Meeting the number of calls. The speed of calls. Don’t have time to relax when you have to answer another call. What is the work environment and culture like at the company?Didn’t see one as you work on your own there’s no time to interact with others. What is a typical day like for you at the company?Answering calls and emails non stop.

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Cool perks but unrealistic metrics

Reservation Agent (ancien employé) - Florida - 21 octobre 2022

The metrics get worse w/ time..as the "finish line" kept being pushed back. Nothing really ever seemed good enough....but the perks were pretty cool (company gear), potlucks, meeting cool coworkers etc.

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Good for starting career

Customer Service Representative (ancien employé) - Remote - 21 octobre 2022

Good team, nice team members, supporting team leader, can be stressful and not good work and life balance due to shift hours which make it hard if you have a family

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At the end of the day, you are just a number to them

Senior Customer Service Representative (ancien employé) - Grand Rapids, MI - 10 octobre 2022

The company culture would have you believe that everyone is valued and that you're a "family" and all that. Right up until they outsource 2000+ customer service jobs. It was a "great new opportunity" for CS workers.

Points positifs

Frequent employee events/catered food. Good benefits.

Points négatifs

Company cares about profit and conversion more than people.

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