Emplois Aviation (Genève, GE)

Position Summary

At Jet Aviation, we enable global flight with passion. As a leader in business aviation, we provide exceptional service to clients across the world. We're looking for a proactive and customer-oriented Customer Service Agent in Geneva who thrives in a fast-paced environment and is committed to delivering outstanding experiences to our valued customers.

Your role

• Creating memorable first impressions: Create a professional & comfortable environment from the very first interaction to our guests
• Passenger & crew experience: Provide seamless assistance during arrivals and departures, including porter service, valet parking, transportation, and baggage handling – always with a welcoming, respectful and attentive attitude.
• Anticipate & fulfill customer needs: Identify guest expectations before they arise and deliver tailored solutions to ensure complete satisfaction.
• Travel coordination: Support flight crews and guests with arrangements such as hotel bookings, ground transportation, catering, and customs services.
• Flight preparation & reservations: Handle reservations, coordinate services, and ensure all preparations are in place for smooth flight operations.
• Service sales & billing accuracy: Promote and sell additional services while ensuring all transactions are accurately recorded for billing.
• Facility oversight: Maintain passenger facilities and crew lounges to the highest standards of cleanliness and comfort.
• Service failure reporting: Refer any service failures or customer complaints to the FBO supervisor or team leader to ensure timely and effective resolution
• Safety & quality contribution: Actively participate in the Safety and Quality Management System, promoting a positive safety culture among colleagues. Identify and report potential hazards, near misses and occurrences helping to ensure a safe and compliant working environment.

What we offer you

• An exciting and challenging job in a dynamic environment.
• Various opportunities for professional and personal development.
• A motivated and cheerful team that looks forward to working with you.

Your profile

• 5+ years of experience in aviation or hospitality, with a solid understanding of high-end customer service.
• Fluent in English and French is a must, with excellent communication and interpersonal abilities.
• You’re proactive, attentive to detail, and passionate about creating outstanding guest experiences.
• A reliable team player who also works well independently and remains calm under pressure.
• Comfortable working irregular hours, with a valid driver’s license.
• Confident using Microsoft Office and web-based tools for daily operations and coordination.